1. Partners are verified
Organizations register and upload their registration certificate, tax certificate and other official documents. The HELP BANK team checks each document before the account is verified. Only verified partners can create campaigns.
2. Campaigns are reviewed
Every new campaign is reviewed before it is published. Emergency status is only given after our team confirms the urgency.
3. You donate securely
Choose an amount and pay by card. Card details are entered in a secure form provided by Stripe, a certified PCI DSS Level 1 payment processor — HELP BANK never sees or stores your card number. You receive an email receipt immediately.
4. Funds are held safely
Your donation (minus the 2% platform fee) is added to the campaign balance. The money is not released automatically.
5. The partner requests funds
When the organization needs money — for example to buy food or supplies — it submits a fund request explaining the purpose. The request can never be larger than the campaign's available balance.
6. Payout is recorded
Our team reviews the request and transfers the approved amount to the partner's verified bank account. The transfer, its date and reference are recorded and shown on the campaign page under “Where the money went”.