This policy explains what personal data HELP BANK collects, why, and your rights.
Data we collect
- Account data: name, email, phone, country and a securely hashed password.
- Donation data: amounts, campaigns, messages and whether you chose to be anonymous.
- Payment data: card details are collected and processed by Stripe. We only receive a payment reference and status — never your full card number.
- Partner data: registration documents, bank account details (stored encrypted).
- Technical data: IP address and browser information for security and fraud prevention.
How we use it
To run your account, process donations, send receipts, verify partners, prevent fraud and meet legal obligations. We do not sell personal data.
Sharing
We share data only with service providers needed to run the platform (payment processing, email, hosting) and when required by law.
Your rights
You can view and update your details in your account, and ask us to export or delete your data by writing to [email protected]. Donation records may be kept as long as required for accounting law.
Security
Passwords are hashed, sensitive bank data is encrypted with AES-256, all forms are protected against cross-site request forgery and every administrative action is logged.