Donations are generally non-refundable because they are passed on to people in need. We do refund in these cases:
- You were charged more than once or charged the wrong amount because of a technical error.
- Your card was used without your permission.
- The campaign is found to be fraudulent and the funds have not yet been paid out.
How to request a refund
Contact us within 30 days of your donation at [email protected] or through the contact form with your donation reference (for example HB-20260925…). Approved refunds go back to the original card through Stripe and usually appear within 5–10 business days.
Funds already paid out
If the money was already transferred to the partner, we cannot take it back from the campaign balance, but we will investigate and help recover it where there was misuse.